Medical Office Assistant

Medical Office Assistant Module 1
Professional and Career Responsibilities

• Customer Service
• Employment Opportunities
• Job Responsibilities
• Understanding Emotional Work-Related Problems
• Professionalism
• Licensure
• Certification
• Health Care Reform
• History of Health Care
• Changes in Health Care
• Today’s Health Care Delivery System
• Medical Practice Setting
• Physician Specialist

Medical Office Assistant Module 2
Ethics and Communications

• Medical Ethics
• Medical Etiquette
• HIPAA 1996
• Confidentiality
• Medical Professional Liability
• Criminal and Civil Law
• Litigation Prevention
• Essential Communication
• Methods of Communication
• Professional Communication 

Medical Office Assistant Module 3
Correspondence  

• Written Communication
• Letter Standards, Styles and Components
• Composing Correspondence
• Email
• Supplies and Equipment
• Handling Incoming and Outgoing Mail
• Managing Office Mail
• Electronic Communication

Medical Office Assistant Module 4
Managing the Office  

• Opening and Closing the Medical Office
• Processing Patients
• Reception Area
• Office Safety and Emergency Preparedness
• Telephone Procedures
• Telephone Equipment and Services
• Documenting Phone Calls

Medical Office Assistant Module 5
Appointments and Scheduling

• Appointment Scheduling Systems
• Scheduling Methods
• Scheduling Tips and Types of Appointments
• Appointment Reminders
• Appointment Reference Sheet
• Patient Satisfaction and Communication
• Staff Meetings
• Office Safety

Medical Office Assistant Module 6
Records Management  

• Electronic Filing Procedures
• Paper-Based Filing Rules
• Filing Equipment
• Filing Documents in Patient Records
• Record Retention and Storage
• Destroying Documents
• Patient Medical Records
• Medical Record Systems
• Recordkeeping
• Drug and Prescription Records
• Medication Instructions and Refills

Medical Office Assistant Module 7
Health Claims

• Procedure Coding
• Coding for Professional Services
• CPT Coding Terminology
• Reimbursement Terminology
• Electronic Coding Aids
• Diagnostic Coding Using ICD-10-CM
• ICD-10-CM Codebook Organization
• Chapter-Specific Coding Guidelines

Medical Office Assistant Module 8
Health Insurance Systems

• Introduction to Insurance
• Types of Insurance
• Types of Managed Care
• Insurance Benefits
• Insurance Plans and Programs
• Insurance Claims Processing
• Health Insurance Claim
• Claim Status, Denials, and Appeals

Medical Office Assistant Module 9
Financial Administration

• Introduction to Fees, Credit and Collection
• Revenue Cycle
• Fees
• Patient Billing and Collection Methods
• Credit and Collection Laws
• Bookkeeping and Banking
• Accounts Receivable
• Bank Statements

Medical Office Assistant Module 10
Financial Management

• Managing the Office
• Medical Practices
• Computerized Financial Management
• Analyzing Practice Productivity
• Accounts Payable
• Payroll
• Seeking a Position as an Administrative Medical Assistant