- Description
- Objectives
- Outline
- Materials
- Certification
- System Requirements
- Watch a Demo
Administrative Assistant
As an office professional, you only have to do one thing: everything! And there never seems to be enough time to do it all, much less learn how. But if you really want to ramp up your job performance – and add value to your employer – you need to take this Administrative Assistant course. This course offers an almost endless supply of savvy advice, great tips, proven tools, and powerful strategies for dealing with both everyday job responsibilities and requirements.
So whether you’re brushing up your skills, keeping up with new developments in business, increasing your own marketability, or just starting a challenging and rewarding career, this comprehensive course is just the right thing to move your career forward!
Prerequisite: None
Start Your Own Business as a Virtual Assistant
What exactly does a virtual assistant to? You may ask, are the tasks the same as an executive or administrative assistant? How do they get clients? Our Virtual Assistant course provides an overview of how to create a life you love and a work atmosphere you will thrive in. We explore techniques for finding your business niche, pricing your services, negotiating with potential clients, and mastering consultations. We discuss ways to successfully market yourself and target your ideal clients, as well as how to network and manage client relationships. Are you ready to get out of your comfort zone and create a business you love? Our Virtual Assistant course provides these steps and more.
** Course Subject to Change.
Administrative Assistant
After completing this course, you should be able to:
- Identify general office tasks and procedures
- Recognize types of office equipment and computer programs used in business
- Describe the fundamentals of working with a team, communication skills and developing presentations
- Recall record keeping procedures
- Identify the basic requirements for bookkeeping and accounting in the office
Start Your Own Business as a Virtual Assistant
After completing this course, you should be able to:
- Recognize the basics of becoming a virtual assistant
- Recall techniques for mastering your virtual assistant business
- Describe how to successfully network and manage relationships
- Identify ways to market yourself and grow your virtual assistant business
Administrative Assistant
Administrative Assistant Module 1
Typing Practice & Improvement
- Pre-Test Your Typing Ability
- Finger Positioning Exercises
- Typing Practice Games
- Typing Progress Tracking
- Improve Your Typing Skills
- Increase Your Typing Speed
Administrative Assistant Module 2
The Workplace
- Office Administrative
- Employer Expectations
- Employer/Employee Responsibilities
- What is a Professional?
- Your Professional Image
- Business Etiquette
Administrative Assistant Module 3
Working Ethically
- Goals and Accountability
- Workstation Organization
- Managing Workload
- Life Management
- Ethics: The Basics
- Characteristics of Ethical Organizations
- Making Ethical Choices
- Working Ethically
Administrative Assistant Module 4
Developing Customer Focus
- Teams at Work
- Team Process
- Contributing to the Team
- Effective Teams and Team Challenges
- Customer Focus
- Customer Strategies
- Customer Service Skills
- Handling Difficult Situations
Administrative Assistant Module 5
Communication Skills
- The Communication Process
- Listening Skills
- Verbal and Nonverbal Communication Skills
- Written Communication Skills
- Global Communication
- Workplace Collaboration Tools
- Telecommunications
- Security Issues
Administrative Assistant Module 6
Presentations and Planning
- Planning and Researching Presentations
- Writing Presentations
- Developing and Using Visual Aids
- Practice and Delivering Presentations
- Types of Meetings
- Meeting Formats
- Meeting Responsibilities
Administrative Assistant Module 7
Records Management
- Value of Records
- Storage Supplies, Equipment, Media
- Records Storage Systems
- Filing Procedures
- Filing Procedures for Electronic Records
- Preparing and Sending Outgoing Mail
- Handling Incoming Mail
Administrative Assistant Module 8
Business Travels and Financials
- Domestic Travel
- International Travel
- Cultural Differences
- Travel Procedures
- Financial Statements
- Employee Payroll
- Financial Forms and Transactions
- Bank Reconciliation
Administrative Assistant Module 9
Career Success
- Job Seeking
- Job Interview Skills
- Job Advancement and Changes
- Leading and Managing
- Leadership Traits
- Leadership Styles
- Leading People
**Outlines are subject to change, as courses and materials are updated.**
Start Your Own Business as a Virtual Assistant
Virtual Assistant Module 1
Virtual Assistant Basics
In our first module, we discuss how to paint the picture of your ideal client and why this is a crucial step for creating a successful business. We also describe how to find your niche in this industry, deciding which virtual assistant services to offer, and how to monetize your services.
- How Do You See Yourself as a Virtual Assistant?
- Deal Breakers
- Finding Your Niche
- Monetizing
- VA Service Offerings
Virtual Assistant Module 2
Mastering Your VA Business
This week we explore all of the aspects that will keep your business running. We discuss pricing and packaging your services, collecting payments, tips for successfully negotiating, and setting up contracts. We also dive into the world of consulting.
- How to Price Your Services
- Packaging Your Services
- Negotiations and Contracts
- Mastering the Consultation
- Goal Setting
Virtual Assistant Module 3
Networking and Managing Relationships
Once your business is up and running, growth will start to happen. We examine proper techniques for networking, getting your business name out there, and ways to target your ideal client base. We also discuss how to set boundaries, steps for time management, and how to manage your client relationships in order to keep customers happy and productive.
- Find a Networking Partner
- Networking Online
- Targeting Your Ideal Client
- Managing Yourself
- Managing the Client
Virtual Assistant Module 4
Growing Your Business
Growing your business takes a lot of work, but it’s worth it. In this final module, we discuss how to prime your business for success. We explore referral and marketing techniques, as well as learning what your client’s needs are and how to meet them in order to keep your business strong and successful.
- Client Referrals and Gifting
- Marketing
- Client Needs
- Technology
- Reevaluating Success
Ed4Career is committed to being both environmentally conscious and making it easier for you to study! We’re making your education mobile! All of our textbooks are now provided as eTextbooks*. You can access them on your laptop, tablet, or mobile device and can study anytime, anywhere.
The move away from physical books to eTextbooks means you get the latest, most up-to-date version available. This also makes your training more accessible, so you can study anywhere you have your phone or tablet. The best part is that all materials are included in your training cost so there are NO extra fees for books!**
*A few courses still have physical materials.
Administrative Assistant
Upon successful completion of our Administrative Assistant course, students will be prepared for an entry-level job as an Administrative Assistant in an office setting and to sit for the NCCB national certification exam to become a Certified Administrative Assistant (CAA).** Certification exams are not included in the cost of the course.**
Internet Connection
- Broadband or High-Speed - DSL, Cable, and Wireless Connections
*Dial-Up internet connections will result in a diminished online experience. Classroom pages may load slowly and viewing large audio and video files may not be possible.
Hardware Requirements
- Processor - 2GHz Processor or Higher
- Memory - 1 GB RAM Minimum Recommended
PC Software Requirements
- Operating Systems - Windows 7 or higher
- Microsoft Office 2013 or higher. Also, you could use a general Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
- Internet Browsers - Google Chrome is highly recommended
- Cookies MUST be enabled
- Pop-ups MUST be allowed (Pop-up Blocker disabled)
- The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
- PowerPoint Viewer (if you do not have PowerPoint)
- Adobe PDF Reader
- QuickTime, Windows Media Player &/or Real Player
MAC Software Requirements
- Operating Systems - Mac OS x 10 or higher with Windows
- Mac office programs or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
- Internet Browsers- Google Chrome is highly recommended
- Cookies MUST be enabled
- Pop-ups MUST be allowed (Pop-up Blocker disabled)
- The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
- PowerPoint Viewer (if you do not have PowerPoint)
- Adobe PDF Reader
- Apple QuickTime Media Player